About the Role
We are seeking an experienced and highly skilled Account Manager to join our team at Luna Grande Art & Coffee Company. In this multifaceted role, you will take ownership of the technical aspects of managing our website, online store, and various digital projects, ensuring their optimal functionality and performance. Additionally, you will leverage a wide range of professional marketing tools, a sophisticated CRM system, and communication automation to enhance our gallery's online presence and customer engagement. Your ability to seamlessly combine technical expertise with marketing strategies will be instrumental in driving customer retention and satisfaction.
As our Account Manager, you will be responsible for the maintenance, enhancement, and security of our website, online store, and other online projects. Your technical acumen will be invaluable in troubleshooting issues, optimizing performance, and implementing improvements. You will also manage our CRM system, leveraging customer data to create personalized communication strategies and automations that enhance customer experiences and boost retention rates.
To excel in this role, you should have a solid background in web development, e-commerce, and technical project management. Proficiency in utilizing professional marketing tools and CRM systems is essential. Furthermore, you will collaborate closely with the marketing team to contribute to the development and execution of effective marketing campaigns. Strong problem-solving skills, attention to detail, and the ability to multitask in a dynamic environment are crucial attributes for success. If you are a tech-savvy professional with a passion for art and a knack for aligning technical solutions with marketing goals, we invite you to apply and help us elevate Luna Grande Art & Coffee Company to new heights in the digital landscape.
Requirements
1. Technical Proficiency: The Account Manager should possess a strong technical background with expertise in web development, e-commerce platforms, and online project management. Proficiency in website maintenance, security, and optimization is crucial to ensure the gallery's digital assets are running smoothly.
2. CRM and Marketing Tools: Familiarity with CRM systems and professional marketing tools is essential. The candidate should have experience in utilizing these tools to manage customer data, automate communications, and implement marketing strategies. Knowledge of data analytics and segmentation is a significant advantage.
3. Marketing Strategy Skills: A deep understanding of marketing principles and strategies is vital. The candidate should be able to collaborate effectively with the marketing team, contribute to campaign planning, and align technical solutions with marketing goals to increase customer retention and satisfaction.
4. Problem-Solving and Multitasking Abilities: The Account Manager should be a proactive problem solver capable of addressing technical issues promptly. Strong multitasking skills are essential to manage various online projects, technical maintenance, and marketing support simultaneously. Adapting to a fast-paced environment and prioritizing tasks effectively is key to success in this role.
About the Company
Luna Grande offers an ideal gathering place for art enthusiasts, providing an immersive experience for creativity, relaxation, and enjoying a cup of coffee. It is a haven where visitors can indulge in local artwork, savor delectable food, immerse themselves in captivating music, and engage with genuinely amiable individuals.
At Luna Grande, we have ingeniously blended our passion for exquisite art with our love for exceptional coffee. The result is an unparalleled setting that fosters accessibility to art for all.
Our enchanting establishment, housed within a historic building, provides a truly distinctive ambiance as it spans across three floors, featuring elegant steps and breathtaking architecture. It serves as an extraordinary amalgamation of an art gallery and café.
Moreover, our devoted team of customer-oriented professionals is delighted to assist you in selecting your very first art piece or expanding your existing collection. Their warmth and expertise will ensure a remarkable experience during your visit to Luna Grande.